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Telcos, AI and Telesales: optimising campaigns while reducing market pressure
Telecommunications is a constantly changing and highly competitive sector that, since the liberalization of the market in the late 90s, has become the protagonist of ...
Telco and Debt Collection: how to best implement it in 2023
The Telco sector is no exception and, although it has been able to find some benefit in the need to rethink work-life with a view ...
Churn Rate and Customer Experience, how to reduce the rate of abandonment of your customers thanks to AI
Finding new customers and increasing sales is one of the key principles of any company that wants to excel within its industry, but businesses have ...
Data Driven Strategies: business success through Artificial Intelligence
Each organization has the objective of studying and putting into practice strategies that enable it to reach its objectives and the top of its market. ...
Shaping the BPO of the future thanks to Artificial Intelligence
The Call Center market is constantly growing, valued at a global level of 91 billion dollars, it is expected that it will reach 150 billion ...
Phone Collection and Artificial Intelligence: how prioritizing lists facilitates the achievement of goals
Companies that work with debt collection, and especially Phone Collections, must be able to establish strategies that cope with different levels of difficulty, some related ...
Utilities and Teleselling: the future passes through Artificial Intelligence
The modern energy and utilities sector stands at a crucial crossroads. The end from the pandemic crisis and the Russo-Ukrainian war, with the consequent economic ...
The future of outbound campaigns using cold lead lists thanks to AI
BPOs that typically implement these kinds of campaigns on behalf of client companies, in addition to achieving the established sales goals, need to streamline the ...
Here’s how to open a (successful) Call Centre in 2023
Customer service has changed compared to the past. The technologies and other tools necessary to open a Call Centre and make it work at its best are increasingly powerful ...
Debt collection: predict the behaviour of each debtor to increase the recovery rate of Phone Collection campaigns
Very often, the success of Debt Collection companies that carry out Phone Collection campaigns depends on the number of collections they manage to carry out ...
Artificial Intelligence and Debt Recovery: Value Based Predictive Models
Any company that deals with debt recovery needs to know in-depth the positions that make up the list of debtors and the recoverable values associated ...
Customer Retention: adopting an effective strategy for customer loyalty
Among the main objectives of all companies we find customer loyalty, being able to obtain it can be complicated, especially since customer retention is not ...