Ways AI Can Help Manage Customer Churn
Introduction Customer churn management represents one of the main challenges for modern companies. The ability to retain customers is crucial for long-term success. With the increase in competition, customer retention becomes a fundamental strategic objective. Churn analysis allows identifying the reasons why customers leave and implementing effective strategies to improve their experience. Artificial intelligence is […]
Increasing Customer Retention in Telcos: An AI-Based Approach
Introduction Customer retention is crucial in the telco sector. Keeping existing customers requires a strategic approach, considering the high costs associated with acquiring new customers. Objectives of the Article The use of AI offers significant opportunities to improve customer loyalty. Advanced AI and ML technologies allow for the analysis of behaviors and preferences, customizing interactions […]
E-commerce: The Effects of AI on the Customer Journey Introduction E-commerce has radically changed the way businesses interact with customers. With the increase in digitalization, it has become essential to adopt innovative solutions to remain competitive. In this context, artificial intelligence (AI) plays a key role in improving the customer experience, known as the customer […]
The Cost of Churn: Why Your Business Can’t Afford It
Introduction Churn, or attrition rate, represents the percentage of customers who stop using a service or cancel a subscription within a given period. This phenomenon is fundamental for companies, especially those based on subscription models, as it directly affects business earnings. Understanding the economic impact of churn is crucial for any business. A high attrition […]
How to Use AI Predictive Models for Churn Prediction
What is AI Marketing and How Do Predictive Models Work AI marketing represents a revolution in the way companies interact with their customers. By using artificial intelligence, businesses can analyze large volumes of data to identify patterns and trends, thus improving the personalization and effectiveness of marketing campaigns. Predictive Models Predictive models play a crucial […]
Revenue Churn, how to minimise it with Artificial Intelligence
Revenue Churn, how to minimise it with Artificial Intelligence The relationship between companies and consumers holds a central position in today’s market, which is increasingly marked by horizontal and two-way communication between users and product and/or service providers. For this reason, modern companies must be able to set up a process that is capable of […]
Artificial Intelligence and Anti-Churn Strategies: How to minimize the risk of customer abandonment from your customer base
Artificial Intelligence and Anti-Churn Strategies: How to minimize the risk of customer abandonment from your customer base It is essential for companies to be able to set up strategies capable of decreasing the churn rate which, if uncontrolled, can have serious repercussions on both revenues and corporate image, and which are called “anti-churn strategies”. The […]
BigProfiles Platform
The AI autopilot for predictive analytics Autonomous, scalable and streamlined end-to-end predictive modeling, from data cleaning to real-time predictions Request a Demo Let BigProfiles model and predict For each predictive model, BigProfiles performs data cleaning, tests dozens of Machine Learning algorithms and trains the best one, deploys the model and integrates it in real time […]
CRM and Artificial Intelligence: the winning combination for a future at the top of the market
Every modern company needs to adopt an increasingly customer centric approach, capable of listening to the needs and desires of consumers and considering their continuous evolution to respond proactively, thus ensuring the stability of its business. This becomes possible by offering a high-level customer experience capable of ensuring various advantages in both the short and long term. Customers who are satisfied with the products, purchase experience and after-sales service are loyal to the brand, a feature that will lead them to buy again and recommend the product to friends and relatives, as well as leave excellent feedback.
Utility and Anti-Churn: how to increase retention rate with Artificial Intelligence
In today’s liberalized and hyper-competitive energy market, one of the biggest challenges for utilities is to lower the churn rate. We have already discussed in this article how important it is to keep customers loyal to your brand, not only in terms of brand image, but also and above all in reference to company turnover. Today we will try to define how and why a utility today can succeed in retaining its consumers while increasing its revenues and without significantly affecting costs.