Artificial IntelligenceDebt Collection
Expert operators on complex practices: how Artificial Intelligence can make a difference in Phone Collection campaigns

Phone Collection campaigns are very complex and must take into account several variables that, if not addressed in the right way, can prevent or slow down the achievement of company objectives.

Artificial IntelligenceTelesales
Customer Care and Customer Service: the ace in the hole of sales

Customer Service and Customer Care are not only touchpoints by which we talk to the customer, but they can also become essential sales aids. With a direct line to the customer, their function of finding solutions, and providing a positive experience with the brand, these two company activities can in effect help create warm leads and set the stage for eventual up-selling or cross-selling actions if carried out in the right way.

Artificial IntelligenceTelesales
The right message to the right person: the Customer Service that sells

For the modern consumer, personalized services are more important than ever. According to Epsilon research, on a panel of 1,000 respondents aged 18 to 64, 80 percent said they are more willing to buy when they receive an offer customized to their needs. When Customer Service offers him something that fully reflects his needs of the moment, that phone call is no longer seen as a sale but as a solution to a need.

Digital TransformationTelesales
Improving Lead Generation with the Right Touchpoints

Lead Generation is one of the most important processes aimed at guaranteeing the success of the business of any company. It develops in a whole series of touchpoints that the consumer touches on his journey towards the purchase of our product or service.

A Blue Stamp for Value Call Centres? A legislative proposal by Assocontact

This is the bill proposed by the president of AssoContact, Lelio Borgherese. After the umpteenth discovery of a contact center inside a garage and in completely denigrating conditions for those who lend their work, AssoContact has proposed a bill focused on the Blue Seal, according to what we learn from the pages of the site of the association.

Artificial IntelligenceDigital Transformation
BigProfiles obtains ISO 27001 Certification

The level of compliance with the ISO International Standards is becoming increasingly important in SaaS and BigProfiles is one of the few italian startups to receive this certification. “This is a very important milestone for us – says Lorenzo Luce, CEO of BigProfiles – in addition to being a guarantee of the security of our systems, this certification represents an assurance for our customers’ data”

Artificial IntelligenceTelesales
Five steps to level up your Cold Outbound campaigns

Despite being one of the few ways for companies to be known from potential customers, Cold Outbound Campaigns  posses some characteristics that can turn out to be harmful. In fact, if its true that their massive volumes make it possible to reach an incredible amount of contacts, the cost investment results elevated and results in terms of ROI and Conversion Rates very low.

Senza categoria
Outbound campaigns and brand image: how Artificial Intelligence allows you to relieve market pressure without decreasing sales

The relationship between a company and its customers have now taken on an increasingly central dimension in business strategies: feedback and consumer opinions are fundamental and can affect the reputation and brand image of any company, from the largest to the smallest.

Conversion Rate
Artificial IntelligenceTelesales
How to maximize the Conversion Rate of Click to Call, Call me Back and Customer Service to Sales campaigns

Whether it is for consumer interest on a product or simply to assist when solving a problem, all incoming contacts from Click to Call, Call me Back and Customer Service to Sales campaigns have the potential to significantly increase the Conversion Rate of the company, so they should be exploited to the maximum.

CRM and AI to Increase your Sales

The role of Artificial Intelligence will be increasingly important in the Sales Sector. One of the biggest implementations is taking place in CRMs, the very system that facilitates sales but is often not optimized enough to do so independently. Thanks to the combination of CRM and Artificial Intelligence, in the near future we will see these transformations where they are most impactful and able to change the way we are used to looking at a CRM.

Artificial IntelligenceDebt Collection
Artificial Intelligence in the industry of Debt Collection

Other sectors still use less innovative tools to proceed with their activities and certainly among these we find the credit recovery sector. For those who work in Credit Management it is essential to have an in-depth knowledge of their loan portfolio, only in this way will they be able to identify the correct actions to be taken, optimizing resources and recovery times.

Telemarketing and Telesales: what to choose to increase sales?

The phone is the hub around which much of our daily activities revolve. Over the years its appearance, its technology and the ways in which we use it have changed, but the marketing activities that involve it are the same. Telemarketing and Telesales are still among the best sales channels and manage to turn a simple contact into a customer.
Telemarketing and teleselling are often considered interchangeable activities, but they have unique values that, once understood, can make the difference in the success of a campaign.

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