Omnichannel for BPOs: the way to improve customer service
Omnichannel for BPOs: the way to improve customer service Over the years, the ability of users to interact with new technologies has rapidly increased. Digital channels, in all their forms, are being used with increasing confidence by people for personal and recreational purposes, but also to communicate with friends and family. The increasing ability of […]
Up-Selling and Cross-Selling, how to increase sales thanks to artificial intelligence
Up-Selling and Cross-Selling, how to increase sales thanks to Artificial Intelligence When a consumer buys a product, they are completing a very long journey in which they have researched, read and heard opinions and, in the end, decided to purchase. That moment is a starting point for the company, since from then on it will […]
Improve acquisition strategies thanks to Artificial Intelligence
Improve acquisition strategies thanks to Artificial Intelligence Investing in an effective customer acquisition strategy is critical for modern businesses. Immersed in a highly competitive market, in which the speed of analysis and adaptation dictates their chances of growth or decline, each of them must be prepared to face and overcome the problems resulting from market […]