Banks and insurance companies in the digital age: how Artificial Intelligence shapes the future of these sectors.
Digitization is an unstoppable process to which companies in each sector have to respond adequately in order to maintain or acquire a strong position within their market. Banks and insurance companies are no exception, which in recent years, have seen a radical change in their own business models, following a significant reduction in the number of physical branches and consequent notable increase in the number of practices managed exclusively online.
Inbound and Artificial Intelligence: how to increase the conversion rate of Customer Service to Sales campaigns
Customer Service has a role of primary importance for modern companies: in addition to being a very important point of contact between company and customer, it also brings with it the possibility of being used to increase sales. In this case we are talking about Customer Service to Sales campaigns, within which we find Upselling and Cross-Selling strategies that allow the company to increase its revenues by offering its customers an upgrade of the current offer or the purchase of complementary products and services.
Artificial Intelligence applied to churn prevention: the future of customer relations
Customer loyalty is a fundamental objective for any company that wants to remain at the top of its market, whichever it may be, but to succeed it is absolutely necessary to invest time and resources both into identifying the problems that can lead customers to change company , in order to solve them in the shortest possible time, and also into the study of new strategies that are able to maximize retention.
How to achieve your goals with ease in B2B and B2C operations by making the most of Artificial Intelligence
In the current context in which innovation and digitization have become essential elements to ensure business continuity, every company, whether targeting B2B or B2C markets, needs to implement services capable of optimising their internal resources and, above all, to provide the best experience to their target market, whether it is other companies or consumers.
How Artificial Intelligence allows for the optimization of debt collection services of banking and insurance companies
The current economic and commercial instability is playing an increasingly important role in the world of debt collection, with particular reference to companies in the banking and insurance sector.During the pandemic crisis, both of these sectors provided the necessary liquidity to companies to relaunch themselves, but now, with the challenges arising from the increasingly uncertain geopolitical and economic situation, they must be prepared to face the growing difficulties that are arising as a result of the struggles of individuals and companies to pay their debts.
Cross-selling and Artificial Intelligence: how to enhance your Customer Base
The relationship between a consumer and a company does not end at the moment of conversion, rather, it can be said that this moment is only the beginning. From the company’s efforts to try to acquire new customers, we move on to all those activities and strategies that need to be implemented to keep the newly acquired customer tied to the brand and to increase their Customer Lifetime Value, by trying to sell them complementary products that meet their needs.
Artificial Intelligence and Lead Generation: a winning combination
All companies, large or small, have the need to find new customers in order to increase revenues and strengthen themselves within their reference market, consequently it is necessary to implement strategies capable of responding to this need in the best possible way without excessively burdening the company’s finances.
Debt Collection and Utilities: Artificial Intelligence enables more effective credit management
The Utility sector is experiencing very complex and delicate phases: the conflict in Ukraine and the international tensions that have arisen have led to a lack of energy supply and a consequent increase in market prices which has affected both individuals and businesses.
Telcos, AI and Telesales: optimising campaigns while reducing market pressure
Telecommunications is a constantly changing and highly competitive sector that, since the liberalization of the market in the late 90s, has become the protagonist of a massive growth that has led to a multiplication (sometimes uncontrolled) of telecommunications operators that today sees the giants of the sector share the market with a myriad of other competitors, often newer and coming from heterogeneous markets (examples in this sense are, for the Italian market, 1voce owned by Carrefour or Green Mobile that in addition to dealing with telephone services is provider of Electricity and Gas).
Telco and Debt Collection: how to best implement it in 2023
The Telco sector is no exception and, although it has been able to find some benefit in the need to rethink work-life with a view to a greater digital presence and smart-working, was faced with new challenges related to the economic crisis and the increasing competitiveness in the market. All this has resulted from the rapid birth of new competitors who have given rise to a real price war, in which every company needs to continuously rethink their strategies in order to maintain their acquired market share without losing service quality.