BigProfiles Platform EN LORENZO

The AI autopilot for predictive analytics Autonomous, scalable and streamlined end-to-end predictive modeling, from data cleaning to real-time predictions Book a demo Let BigProfiles model and predict For each predictive model, BigProfiles performs data cleaning, tests dozens of Machine Learning algorithms and trains the best one, deploys the model and integrates it in real time […]

BigProfiles Platform

Predict customers behaviour Predict purchases, churn, cross-selling, debt repayments and much more with Artificial Intelligence. How it works The power of automatic machine learning Train a predictive model just by plugging in your CRM Whether it’s purchase or churn, each behaviour you want to predict needs its own predictive model. By connecting your CRM, BigProfiles […]

A Blue Stamp for Value Call Centres? A legislative proposal by Assocontact

This is the bill proposed by the president of AssoContact, Lelio Borgherese. After the umpteenth discovery of a contact center inside a garage and in completely denigrating conditions for those who lend their work, AssoContact has proposed a bill focused on the Blue Seal, according to what we learn from the pages of the site of the association.

Telemarketing and Telesales: what to choose to increase sales?

The phone is the hub around which much of our daily activities revolve. Over the years its appearance, its technology and the ways in which we use it have changed, but the marketing activities that involve it are the same. Telemarketing and Telesales are still among the best sales channels and manage to turn a simple contact into a customer.
Telemarketing and teleselling are often considered interchangeable activities, but they have unique values that, once understood, can make the difference in the success of a campaign.

Employee Retention: the secret to a successful Contact Centre

Employees are the lifeblood of all businesses and in every sector of the business, ensuring their satisfaction means increasing the efficiency of their work; there are activities that encourage this constant flow, and they are called Employee Retention.

Risks in telesales at the time of the coronavirus

Staff shortages and declining sales, the growing negative feeling in the population towards the brand that continues its contact activity, are the major problems of telesales in the time of the Coronavirus. We have already talked about how the drastic reduction in staff due to the current pandemic has affected contact centres and all those locations where telesales operators work. Where there used to be three operators, suddenly only one person can work.