Here’s how to open a (successful) Call Centre in 2023
Customer service has changed compared to the past. The technologies and other tools necessary to open a Call Centre and make it work at its best are increasingly powerful and sophisticated and have led to increased expectations from both consumers and employees. All related activities, including Telesales, are no longer the same and we need to ensure they are always at their full potential.
Debt collection: predict the behaviour of each debtor to increase the recovery rate of Phone Collection campaigns
Very often, the success of Debt Collection companies that carry out Phone Collection campaigns depends on the number of collections they manage to carry out in the shortest possible time or on the total economic value they manage to recover.