AI Insights
The future of outbound campaigns using cold lead lists thanks to AI
BPOs that typically implement these kinds of campaigns on behalf of client companies, in addition to achieving the established sales goals, need to streamline the operations of their staff in order to beat their competition and increase their earnings.
Here’s how to open a (successful) Call Centre in 2023
Customer service has changed compared to the past. The technologies and other tools necessary to open a Call Centre and make it work at its best are increasingly powerful and sophisticated and have led to increased expectations from both consumers and employees. All related activities, including Telesales, are no longer the same and we need to ensure they are always at their full potential.
Debt collection: predict the behaviour of each debtor to increase the recovery rate of Phone Collection campaigns
Very often, the success of Debt Collection companies that carry out Phone Collection campaigns depends on the number of collections they manage to carry out in the shortest possible time or on the total economic value they manage to recover.
Artificial Intelligence and Debt Recovery: Value Based Predictive Models
Any company that deals with debt recovery needs to know in-depth the positions that make up the list of debtors and the recoverable values associated with it, in order to be able to set up strategies that allow it to achieve the pre-set objectives in the shortest possible time. and with the best possible result.
Customer Retention: adopting an effective strategy for customer loyalty
Among the main objectives of all companies we find customer loyalty, being able to obtain it can be complicated, especially since customer retention is not created simply by the purchase of the product or service, but is a process that develops over time by passing through all points of contact between customer and company.
Expert agents on complex recoveries: how Artificial Intelligence can make a difference in Phone Collection campaigns
Phone Collection campaigns are very complex and must take into account several variables that, if not addressed in the right way, can prevent or slow down the achievement of company objectives.
Customer Care and Customer Service: the ace in the hole of sales
Customer Service and Customer Care are not only touchpoints by which we talk to the customer, but they can also become essential sales aids. With a direct line to the customer, their function of finding solutions, and providing a positive experience with the brand, these two company activities can in effect help create warm leads and set the stage for eventual up-selling or cross-selling actions if carried out in the right way.
The right message to the right person: the Customer Service that sells
For the modern consumer, personalized services are more important than ever. According to Epsilon research, on a panel of 1,000 respondents aged 18 to 64, 80 percent said they are more willing to buy when they receive an offer customized to their needs. When Customer Service offers him something that fully reflects his needs of the moment, that phone call is no longer seen as a sale but as a solution to a need.
Improving Lead Generation with the Right Touchpoints
Lead Generation is one of the most important processes aimed at guaranteeing the success of the business of any company. It develops in a whole series of touchpoints that the consumer touches on his journey towards the purchase of our product or service.
A Blue Stamp for Value Call Centres? A legislative proposal by Assocontact
This is the bill proposed by the president of AssoContact, Lelio Borgherese. After the umpteenth discovery of a contact center inside a garage and in completely denigrating conditions for those who lend their work, AssoContact has proposed a bill focused on the Blue Seal, according to what we learn from the pages of the site of the association.
BigProfiles obtains ISO 27001 Certification
The level of compliance with the ISO International Standards is becoming increasingly important in SaaS and BigProfiles is one of the few italian startups to receive this certification. “This is a very important milestone for us – says Lorenzo Luce, CEO of BigProfiles – in addition to being a guarantee of the security of our systems, this certification represents an assurance for our customers’ data”
Five steps to level up your Cold Outbound campaigns
Despite being one of the few ways for companies to be known from potential customers, Cold Outbound Campaigns posses some characteristics that can turn out to be harmful. In fact, if its true that their massive volumes make it possible to reach an incredible amount of contacts, the cost investment results elevated and results in terms of ROI and Conversion Rates very low.