Artificial Intelligence

Telcos, AI and Telesales: optimising campaigns while reducing market pressure

Telecommunications is a constantly changing and highly competitive sector that, since the liberalization of the market in the late 90s, has become the protagonist of a massive growth that has led to a multiplication (sometimes uncontrolled) of telecommunications operators that today sees the giants of the sector share the market with a myriad of other competitors, often newer and coming from heterogeneous markets (examples in this sense are, for the Italian market, 1voce owned by Carrefour or Green Mobile that in addition to dealing with telephone services is provider of Electricity and Gas).

Churn Rate and Customer Experience, how to reduce the rate of abandonment of your customers thanks to AI

Finding new customers and increasing sales is one of the key principles of any company that wants to excel within its industry, but businesses have learned the hard way that stopping at the sale, without taking into account everything that happens after the purchase, can be counterproductive and lead to reduced revenues and damage to the corporate image.

Data Driven Strategies: business success through Artificial Intelligence

Each organization has the objective of studying and putting into practice strategies that enable it to reach its objectives and the top of its market. However, these strategies do not always prove to be effective and, in most cases, this is found within those organizations still attached to more traditional and vertical systems, which rely on strategies based on personal feelings or very often on incomplete analyses, unable to provide a complete picture of the constantly changing market or, more importantly, of what is required by consumers.

Shaping the BPO of the future thanks to Artificial Intelligence

The Call Center market is constantly growing, valued at a global level of 91 billion dollars, it is expected that it will reach 150 billion dollars in 2031, and we don’t struggle to understand why: in a world where finding information is always easier, but at the same time increasingly anonymous, call centers represent a very important means of contact for companies, since they allow you to convey your brand image while maintaining human contact and allowing for the personalization of the experience.

Phone Collection and Artificial Intelligence: how prioritizing lists facilitates the achievement of goals

Companies that work with debt collection, and especially Phone Collections, must be able to establish strategies that cope with different levels of difficulty, some related to the very nature of the debt to be recovered and others related to the debtor’s propensity to pay, or not to pay, their debt.

Utilities and Teleselling: the future passes through Artificial Intelligence

The modern energy and utilities sector stands at a crucial crossroads. The end from the pandemic crisis and the Russo-Ukrainian war, with the consequent economic repercussions, require a rethinking of logic and a decisive turn towards a change that has been feared for many years and which today becomes more necessary than ever.

The future of outbound campaigns using cold lead lists thanks to AI

BPOs that typically implement these kinds of campaigns on behalf of client companies, in addition to achieving the established sales goals, need to streamline the operations of their staff in order to beat their competition and increase their earnings.

Here’s how to open a (successful) Call Centre in 2023

Customer service has changed compared to the past. The technologies and other tools necessary to open a Call Centre and make it work at its best are increasingly powerful and sophisticated and have led to increased expectations from both consumers and employees. All related activities, including Telesales, are no longer the same and we need to ensure they are always at their full potential.

Debt collection: predict the behaviour of each debtor to increase the recovery rate of Phone Collection campaigns

Very often, the success of Debt Collection companies that carry out Phone Collection campaigns depends on the number of collections they manage to carry out in the shortest possible time or on the total economic value they manage to recover.