Artificial Intelligence and Phone Collection: assigning the best agents to the most complex practices
Debt collection campaigns can be very complicated to manage and the companies that manage them must take into account numerous variables in order to achieve their objectives, such as the propensity of a debtor to repay their debt and the economic value that has to be recovered. Currently, the processing method used by most companies dealing with Debt Collection consists of randomly assigning the contacts present in the lists to the operators, without performing any prior analysis on them.