Shaping the BPO of the future thanks to Artificial Intelligence

The Call Center market is constantly growing, valued at a global level of 91 billion dollars, it is expected that it will reach 150 billion dollars in 2031, and we don’t struggle to understand why: in a world where finding information is always easier, but at the same time increasingly anonymous, call centers represent a very important means of contact for companies, since they allow you to convey your brand image while maintaining human contact and allowing for the personalization of the experience.