Cross-sell & up-sell
Next Best ProductActionPriceChannel
Predict the best product, channel and offer for each customer and personalize the customer journey.
Which product is best for Philip?
By comparing Philip’s data with that of customers who have purchased your products, BigProfiles identifies which one is the best fit for him.
Each customer in your CRM has unique needs. Offer each of them the product they are most likely to purchase.
E-mail? Whatsapp? Retargeting? SMS? Every customer has a preferred channel: make the most of it
No more blanket campaigns. Personalize the customer journey based on the best channel for each customer.
Thanks to Best Channel models, BigProfiles identifies the most effective contact channel for each customer, based on their likelihood to convert on that medium.
By personalizing the customer journey, you improve the user experience and boost performance.
BigProfiles knows the best discount to reactivate John
Maximize the return on your discount budget by personalizing coupon amounts and offers. Not all customers have the same price sensitivity.
BigProfiles can identify customers segments most responsive to specific ranges, promotions, or bundles, allowing you to:
- Offer the right price to the right customer
- Avoid unnecessary discounts
- Protect your margin while increasing conversions
Identify Up-sell propensity in real-time
Proposing an upgrade can be an opportunity or a mistake, depending on the customer.
BigProfiles predicts in real-time each customer’s likelihood of accepting an up-sell offer, allowing you to activate suggestions during the sales conversation or along the customer journey.
