Anti-churn & Retention
30-days90-days1-year
Churn probability
Predict in advance who is at risk of leaving, when they might do so, and which retention strategy to activate.
You know that some customers are about to leave. We know which ones.
BigProfiles can predict the probability of renewals, cancellations, unsubscribes, purchase interruptions, or usage drop-offs for every active customer.
Thanks to churn prediction, you can monitor each customer’s risk of leaving over time and activate specific customer journey strategies designed to prevent it.
Activate the churn prevention customer journey as soon as a customer shows high-risk
BigProfiles integrates with your CRM to activate real-time churn prevention journeys with personalized offers, channels, and Next Best Actions to maximize retention.
Each customer gets the right attention at the most effective moment.
The future Customer Lifetime Value of each customer is your compass
Not all customers have the same long-term value. Focus on the 20% of customers who will generate the 80% of your future revenue.
BigProfiles predicts the future duration of the relationship with each customer and their future Customer Lifetime Value (CLV).
How much will Joe spend next month?
Predict how many purchases each customer will make or how much they will consume next month, next quarter, or over the next 12 months.
Reactivate dormant customers with targeted campaigns
Every inactive customer can start buying again. BigProfiles identifies those customers most likely to reactivate, the best product or offer to present to them, and the right channel to bring them back.