BigProfiles

Giorgio Folena

Data Driven Strategies: business success through Artificial Intelligence

Each organization has the objective of studying and putting into practice strategies that enable it to reach its objectives and the top of its market. However, these strategies do not always prove to be effective and, in most cases, this is found within those organizations still attached to more traditional and vertical systems, which rely on strategies based on personal feelings or very often on incomplete analyses, unable to provide a complete picture of the constantly changing market or, more importantly, of what is required by consumers.

Shaping the BPO of the future thanks to Artificial Intelligence

The Call Center market is constantly growing, valued at a global level of 91 billion dollars, it is expected that it will reach 150 billion dollars in 2031, and we don’t struggle to understand why: in a world where finding information is always easier, but at the same time increasingly anonymous, call centers represent a very important means of contact for companies, since they allow you to convey your brand image while maintaining human contact and allowing for the personalization of the experience.

Here’s how to open a (successful) Call Centre in 2023

Customer service has changed compared to the past. The technologies and other tools necessary to open a Call Centre and make it work at its best are increasingly powerful and sophisticated and have led to increased expectations from both consumers and employees. All related activities, including Telesales, are no longer the same and we need to ensure they are always at their full potential.

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